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12px;font-size:13.5px}.voc-report{flex-direction:column;align-items:flex-start;gap:10px;display:flex}.voc-report-headline{letter-spacing:-.02em;margin:0;font-size:16.5px;font-weight:800}.voc-report strong{color:var(--ink-400);font-size:13px}.custom-docs{box-shadow:var(--shadow-card);background:#fff;border-radius:14px;padding:12px 15px;font-size:13.5px}.custom-docs summary{cursor:pointer;color:var(--blue-700);font-weight:700}.custom-docs textarea{border:1.5px solid var(--line);resize:vertical;border-radius:12px;width:100%;margin-top:10px;padding:12px 14px;font-size:13.5px;line-height:1.6}.custom-docs textarea:focus{border-color:var(--blue-600);outline:none}.mine-chip{background:var(--green-050);color:var(--green-600);margin-right:6px;padding:2px 8px;font-size:11px}.batch-section{margin-top:28px}.batch-textarea{border:1.5px solid var(--line);resize:vertical;border-radius:14px;width:100%;margin-bottom:12px;padding:14px 16px;font-size:13.5px;line-height:1.6}.batch-textarea:focus{border-color:var(--blue-600);outline:none}.assist-suggestion{background:var(--blue-050);border-radius:14px;margin-bottom:10px;padding:14px 16px;list-style:none}.assist-suggestion p{margin:0 0 8px;font-size:14.5px;font-weight:600;line-height:1.6}.assist-suggestions{padding-left:0}.pipe-step-error{color:#d6403a;margin:8px 0 0 40px;font-size:13px}.qa-custom-row{grid-template-columns:1fr 1.6fr;gap:8px;margin-top:8px;display:grid}.qa-custom-row input{border:1.5px solid var(--line);border-radius:10px;width:100%;padding:10px 12px;font-size:13px}.qa-custom-row input:focus{border-color:var(--blue-600);outline:none}@media (width<=700px){.qa-custom-row{grid-template-columns:1fr}}.stt-audio{width:100%;height:40px}.result-actions{justify-content:flex-start;margin-top:6px}.qa-copy{align-self:flex-start;padding:10px 16px;font-size:13.5px}.notfound{text-align:center;align-items:center;padding:60px 0}.notfound .tool-header{max-width:none}.notfound-cta{justify-content:center}.verify-chip{background:var(--green-050);color:var(--green-600);padding:4px 11px;font-size:12px}.char-count{color:var(--ink-400);margin:0;font-size:12.5px;font-weight:600}.char-count.over{color:var(--amber-600)}.char-count strong{font-weight:700}.copy-row{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.copy-error{color:var(--red-600);font-size:12.5px;font-weight:600}.churn-box{border:1px solid var(--line);background:var(--surface-2,var(--surface));border-radius:12px;margin-top:14px;padding:12px 14px}.churn-head{flex-wrap:wrap;align-items:baseline;gap:8px 12px;display:flex}.churn-level{border-radius:999px;padding:3px 10px;font-size:14px;font-weight:700}.churn-high{color:#fff;background:var(--red-600)}.churn-mid{color:#7a3c00;background:#ffe9c9}.churn-low{color:var(--text-2,#555);background:var(--line)}.churn-signals{margin-top:8px}.churn-signals li{font-size:13px;line-height:1.6}.churn-quote{color:var(--text-2,#666)}.metrics-box{margin-top:14px}.metric-diag{margin:6px 0 0;font-size:13px;line-height:1.55}.metric-warn strong{color:var(--red-600)}.metric-ok strong{color:var(--blue-600)}.ticket-draft{margin-top:14px}.ticket-text{background:var(--line);white-space:pre-wrap;word-break:break-word;border-radius:10px;margin:10px 0;padding:12px;font-size:12.5px;line-height:1.65;overflow-x:auto}@media (prefers-color-scheme:dark){.churn-mid{color:#ffd9a0;background:#4a3210}}.voc-alerts{gap:8px;margin:0 0 18px;display:grid}.voc-alert{border:1px solid var(--line);background:var(--surface);border-left:4px solid var(--line);border-radius:10px;flex-wrap:wrap;align-items:baseline;gap:10px;padding:11px 14px;font-size:14px;display:flex}.voc-alert-high{background:#fdf3f3;border-left-color:#d03b3b}.voc-alert-warn{background:#fffaf0;border-left-color:#b45309}.voc-alert span{color:var(--ink-600);font-size:13.5px}.voc-alert-note{color:var(--ink-400);margin:2px 0 0;font-size:12.5px;line-height:1.7}.theme-list{gap:14px;margin:14px 0 16px;display:grid}.theme-row{gap:5px;display:grid}.theme-head{flex-wrap:wrap;align-items:baseline;gap:8px;display:flex}.theme-head strong{font-size:14.5px}.theme-dept{background:var(--blue-050,#eef5fd);color:var(--blue-600);border-radius:999px;padding:2px 8px;font-size:11.5px;font-weight:700}.theme-count{color:var(--ink-600);margin-left:auto;font-size:13px;font-weight:700}.theme-evi{color:var(--ink-400);margin:0;font-size:12.5px;line-height:1.6}.theme-depts{flex-wrap:wrap;gap:8px;margin-bottom:10px;display:flex}.theme-dept-chip{border:1px solid var(--line);background:var(--surface);color:var(--ink-600);border-radius:999px;padding:5px 11px;font-size:12.5px}.theme-dept-chip b{color:var(--ink-900)}.guide-progress{background:var(--line);border-radius:999px;height:8px;margin:10px 0 4px;overflow:hidden}.guide-progress-fill{background:var(--blue-600);border-radius:999px;height:100%;transition:width .2s;display:block}@media (prefers-reduced-motion:reduce){.guide-progress-fill{transition:none}}.guide-actions li,.guide-alerts li{border:1px solid var(--line);border-radius:10px;flex-direction:column;gap:4px;margin-bottom:8px;padding:10px 12px;font-size:13.5px;line-height:1.6;display:flex}.guide-actions li.guide-urgent{border-color:var(--blue-600)}.guide-now,.guide-level{color:#fff;background:var(--blue-600);border-radius:999px;margin-right:6px;padding:1px 8px;font-size:11.5px;font-weight:700;display:inline-block}.guide-alert-high .guide-level{background:var(--red-600)}.guide-alert-warn .guide-level{color:#7a3c00;background:#ffe9c9}.guide-script{background:var(--line);border-radius:8px;padding:6px 10px;font-weight:600}.guide-detail{color:var(--text-2,#555)}.guide-actions .preset-chip,.guide-alerts .preset-chip{align-self:flex-start}@media (prefers-color-scheme:dark){.guide-alert-warn .guide-level{color:#ffd9a0;background:#4a3210}}.pii-box{background:#f3f9f5;border:1px solid #cfe3d4;border-left:4px solid #2f9e5d;border-radius:10px;margin-top:14px;padding:12px 14px}.pii-box strong{margin-bottom:4px;font-size:14px;display:block}.pii-box p{color:var(--ink-600);margin:0 0 4px;font-size:13px;line-height:1.7}.capability-list{margin-top:12px}.capability{border-left:3px solid var(--line);flex-direction:column;gap:2px;margin-bottom:6px;padding:8px 12px;font-size:13.5px;line-height:1.6;display:flex}.capability-ready{border-left-color:var(--blue-600)}.capability-degraded{border-left-color:#d98800}.capability-off{border-left-color:var(--text-2,#888)}.capability-detail{color:var(--text-2,#555)}.failure-breakdown{margin-top:14px}.seg-block{border-top:1px solid var(--line);margin-top:22px;padding-top:18px}.seg-list{border:1px solid var(--line);background:var(--surface);border-radius:10px;max-height:420px;margin:14px 0 8px;padding:0;list-style:none;overflow-y:auto}.seg-row{border-bottom:1px solid var(--line);grid-template-columns:52px 76px 1fr auto;align-items:baseline;gap:10px;padding:8px 12px;font-size:13.5px;display:grid}.seg-row:last-child{border-bottom:0}.seg-active{background:var(--blue-050,#eef5fd)}.seg-time{font-variant-numeric:tabular-nums;color:var(--blue-600);text-align:left;background:0 0;border:0;padding:0;font-size:12.5px;font-weight:700}.seg-time:hover{text-decoration:underline}.seg-speaker{font-size:12px;font-weight:700}.seg-agent{color:var(--blue-600)}.seg-customer{color:#b45309}.seg-unknown{color:var(--ink-400)}.seg-fixed{color:var(--ink-400);font-size:10.5px;font-style:normal;font-weight:600}.seg-text{line-height:1.65}.seg-fix{gap:4px;display:flex}.seg-fix .copy-mini:disabled{opacity:.4;cursor:default}@media (width<=640px){.seg-row{grid-template-columns:48px 1fr}.seg-fix{grid-column:2}}.numeric-check{border-radius:10px;margin-top:12px;padding:10px 14px;font-size:13.5px;line-height:1.6}.numeric-ok{background:var(--fill-050);color:var(--ink-500)}.numeric-bad{border-left:3px solid var(--red-600);background:#fff4f4}.numeric-claim{color:var(--red-600);font-weight:700}@media (prefers-color-scheme:dark){.numeric-bad{background:#3a1c1c}}